Customer service program user interface

It could go either way.

The account was registered shortly before the post was made, and has not been used to make any other posts. But, it could be genuine (they figure people here are pretty smart) and they could just be scared off by the spam accusations.

I googled part of the phrase but it only came up with this topic, so it wasn't posted on other boards, at least not as is. But, the words could be altered, just look at the typos, most don't make "sense". And are almost inexcusable on a forum that allows post editing. But there's a way of making documents accountable to one source, although this is usually more used by intelligence organizations, at least fictional ones. In Tom Clancy's "Ryanverse" (all books, over a dozen, concerning Jack Ryan) it's the Canary protocol (something like that). The trick is to tell everyone the same thing but with slight changes, and keep record of who has what. Then when the information is leaked, you look for the change, and that's how you find the leak. The extra letters in some of the words imply something like that could be at work.

But, why not give him the benefit of the doubt? I recommend FlashChat, it's $5 but it's a one-time fee and it's worth it. I only used it for about a year, but I'm sure it's a lifetime license. I think it is anyway. But it's meant to tie into a CMS, not sure if it can be used without one. Google it if you're interested, not trying to promote it, that's just what I'd use, but that's just for chat. For customer service you'd want something a little... more.