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Error downloading apps

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wshuebner
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Error downloading apps

I am new to this program. When I try to download any apps, I get the following error: "Download error: Redirection (301) on file". I can not download any of the apps. I get the same error every time.

John T. Haller
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More Info

Sorry you're having an issue. We'll need some more info to assist. How are you downloading apps (via the platform, from your browser, what browser)? What country are you in?

Sometimes, the impossible can become possible, if you're awesome!

wshuebner
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I am trying to download via

I am trying to download via the platform. I am in the USA.

SOB

John T. Haller
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Ok

What specific apps does it happen with? Are you using any kind of software firewall? Release (11.2) or beta (12 Beta 2)?

Also, is your TEMP directory writeable?

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wshuebner
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I had the same error with a

I had the same error with a number of apps, 3 or 4. I am using release 11.2. I have a firewall "ZoneAlarm".

SOB

John T. Haller
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Specifically

I need to know what *specific* apps as different apps are downloaded from different servers. I'm trying to narrow down the issue. If it isn't all apps, it could be server related.

Additionally, have you tried it with Zone Alarm disabled?

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wshuebner
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I tried with and without

I tried with and without ZoneAlarm on and it makes no difference. I get the same error. I have tried is with the following:

Google Chrome Portable
KeePass Portable
Kaspersky Tdsskiller Portable
Revo Uninstaller Portable

They all give the same error.

SOB

John T. Haller
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Hmmm

Now that is odd. Google Chrome Portable is from SourceForge and then from Google. KeePass is direct from SourceForge only. Kaspersky is from SourceForge and then Kaspersky. And Revo Uninstaller is direct from our own download network. So, there appears to be no commonality there. Does this happen with other apps as well or just these specific ones? Can you download, say, Notepad++ as a test? Or Opera Portable?

If it's everything, then we'll need to try another tactic. You're starting your platform from Start.exe, correct? I ask as it checks to ensure that TEMP is working properly (the platform and updater do not). What happens when you try and download from a web browser?

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wshuebner
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I downloaded Revo Uninstaller

I downloaded Revo Uninstaller Portable directly from a web site without problems. I tried the program and it works fine inside Portable Apps. The problem is trying to download any apps inside Portable Apps.

SOB

John T. Haller
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Location

Are you loading this at work or school? If so, the platform could be blocked by your work or school's firewall. That's really the only other possibility if you're unable to download any apps via the platform. They're specifically blocking the platform's useragent. It's either that or a software firewall on your system. All those apps are online at their appropriate servers and working as downloads in all tested locations on our end.

Sometimes, the impossible can become possible, if you're awesome!

tstarke
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Hi, I'm located in Germany

Hi,
I'm located in Germany and I'm facing the same problem. Today I tried to download 52 apps using the platform but I got also "Download error: Redirection (301) on file [or (302)]" for each app => 3 hours of wasted time. I downloaded some apps 4 days ago and everything was fine then. I didn't change anything in the system. I also checked for a platform update but there was none.

John T. Haller
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Not a Platform Issue

Nothing has changed in our servers in the last few days at all. And if you have issues downloading both a freeware app on our download server (Canabalt, for instance) and an open source app on SourceForge (On-Screen Keyboard, for instance), then it is definitively not an issue with our server. Each of those servers works differently and is in a different physical location. Something on your computer or your ISP is blocking the download, likely due to the useragent, either a software firewall or a corporate firewall.

The fact that you can see the list of apps or the list of updates means that the platform *IS* able to successfully connect out to the internet and download things. The platform has to connect to our server and download that list, otherwise it would give you an error before you could even see it. It's just being blocked from downloading EXE files by something on your PC or ISP. Unfortunately, there's no way for us to determine what's breaking on your end.

Sometimes, the impossible can become possible, if you're awesome!

tstarke
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Problem with redirection on sourceforge?

The complete error message says for example "Download error: Redirection (301) on file http://downloads.sourceforge.net/portableapps/{app}.paf.exe.
I entered http://downloads.sourceforge.net/portableapps to a browser and I was redirected to http://sourceforge.net/projects/portableapps/files/.
From there I have to add {app folder}/{app}.paf.exe to the URL to get the file.
Can it be that redirection on sourceforge is corrupt?

tstarke
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Example for "Redirection (302)" error

This is what the pop-up says:
Download error: Redirection (302) on file Outdated download link removed

If I enter http://download2.portableapps.com/portableapps/aquasnapportable/AquaSnap... to the browser I get the file.

John T. Haller
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No Such Server as downloads2

There's no such server as downloads2.portableapps.com. It's download2.portableapps.com (as in Outdated download link removed). And it's that way on the AquaSnap Portable homepage and within the updater database. I just tried both and both work just fine.

Sometimes, the impossible can become possible, if you're awesome!

John T. Haller
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Working Here

The thing is, it's working just fine here. Every app everyone has mentioned has no issues.

It is possible that SF could be having geographical issues. http://downloads.sourceforge.net/portableapps isn't a browsable location.

You'll also note that you can download via the browser. Which is using the EXACT same URL as the platform.

Sometimes, the impossible can become possible, if you're awesome!

tstarke
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I have to modify the URL

Redirection (301) error:
Platform uses for example http://downloads.sourceforge.net/portableapps/AntRenamerPortable_2.10.0....
When I enter this to the browser I don't get the exe file but I'm redirected to http://sourceforge.net/projects/portableapps/files/ which is a browsable location for me and currently my way of downloading portable apps.

Redirection (302) error:
Platform uses for example Outdated download link removed
When I enter this to the browser I get an "Acess denied" error.

And user wshuebner who sent the first comment and has the same problem is in the USA.

Anyway, it looks like a problem with redirection on the web server and I can't solve it Eye
Is it necessary that the platform uses URLs that are redirected?

John T. Haller
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No Such Server as downloads2

I *PROMISE* you, there is no such server as downloadS2.portableapps.com. Never has been. There is download2.portableapps.com with NO S.

So, once again, AquaSnap uses the EXACT same URL from the web page and from the platform. That URL is Outdated download link removed. It will work from the web page AND the platform.

You also got the other URL wrong. You spelled it wrong. It's:

http://downloads.sourceforge.net/portableapps/AntRenamerPortable_2.10.0....

This works in both the browser and the platform. I updated your post to add the R in that you misspelled and that link is working now, too. Just like it is on the browser page.

If you're getting either of those URLs, something on your system is messing them up. Nowhere is it AntRenamePortable (no R) and nowhere is downloads2.portableapps.com referenced. If your system isn't getting them wrong and you're manually typing them in here for some reason, please VERIFY the URLs before you post them as you're completely confusing the topic.

Sometimes, the impossible can become possible, if you're awesome!

tstarke
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Sorry for the typos but it doesn't change the problem

I missed your first reply where you refered to my typo. Really sorry for that.
Yes, you're right: Both URLs work in a browser.
Nevertheless, when I try it from the platform a "PortableApps.com Platform" (Window title bar!) error message pops up with that download error: Redirection on file ...
Unfortunately I can't send you a screenshot and copy & paste doesn't work from that platform error popup either. So I had to type that long URL character by character and mistyped Sad
These are error messages thrown by the platform!
So why do the URLs work in a browser but not when sent by the platform?

John T. Haller
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Your Network

The exact same apps work fine here. So it's not an issue in the platform or the main server. It sounds like you have a different issue than we are discussing here. We're talking about EVERY app failing, which I've never seen before other than a network firewall (on your PC or your ISP/company/university).

SourceForge's servers and our download servers are entirely independent of one another. And you're using the same platform as from December. So it isn't a change on our end. It's something on your end that I can't really diagnose.

The platform hasn't changed and SF hasn't changed (that I'm aware of). The only thing we changed was switch providers for our download.portableapps.com setup.

Have you also tried apps like TeamViewer which is downloaded directly from their publisher?

Incidentally, why can't you screenshot? You just hit PRTSCRN and then paste it into an image editor like GIMP and save it then upload to IMGUR.

Sometimes, the impossible can become possible, if you're awesome!

tstarke
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Error example: TeamViewer

Hi,
please find a screenshot of the 302 error here: http://i.imgur.com/mDrFbmI.png

And here's the 301 error: http://i.imgur.com/Nn8RDZM.png

John T. Haller
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Redirection

The bouncer is a redirector that counts the number of downloads. And it works for, quite literally, millions of people. So, it's not an issue with the app or the server, or we'd be inundated with posts.

The question then is, why isn't it working for you. To that end, we'll need some more information.

What operating system and service pack level are you using? What antivirus software do you have running? What software firewall, either Windows' built-in or something like Zone Alarm, do you have running? What ISP are you connecting to the net via?

A 301/302 redirection is NOT an error message. It's a simple part of HTTP/HTML which says 'hey, the file is over here'. The PA.c Platform's Updater and App Store uses the built-in Windows networking components, so there could be an issue there as well.

Sometimes, the impossible can become possible, if you're awesome!

tstarke
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Yes, let's stop here

I know it's just a reply from the web server and we will most probably never find out the root cause as I didn't change anything on my system. It's a company laptop and there was definitely no update via our internal update tool but I have no idea what's going on in the background.
I can still download apps one by one but it's not that convenient like selecting several apps in the platform downloader.

Many thanks for trying to help me and for your patience.

Just in case somebody else has the problem:
Windows 7 Enterprise Service Pack 1
F-Secure Client Security antivirus & firewall (switching off doesn't help)

Btw: Sometimes the Updater is launched twice when I try to add new apps from the platform (http://i.imgur.com/n5mNXRl.png)

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Twice, We Can Solve This

The twice thing is if you run it when it's already running (aka checking for updates when the platform starts up). It'll be fixed in the next beta.

Does this only happen on your company laptop? Does it happen on other computers in the same house? Does it happen with the company laptop at other locations?

Leave the links to the errors up as I may be able to setup a workaround in the updater for you as a fallback at least. I already built in secondary server handling in the next beta release (if not found on server A, try server B) as well as the ability to skip the bouncer when the site is offline for maintenance. I can probably work it in so that it'll skip it when it encounters this error as well.

Sometimes, the impossible can become possible, if you're awesome!

Raven2k360
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Having trouble with specific apps updating

Similar issue here, having an error message when trying to download updates to only certain apps -- GnuCash, Libre Office, Mnemosyne, and Stellarium -- all others updated fine. Error messages are the following:

Download Error: File Open Error on file
Outdated download link removed

Download Error: File Open Error on file
Outdated download link removed

I've noticed that it'll download the bulk of the file, but when it says 100%, it's still missing the last 2-4kB, and seems to timeout. I saw it hit 100% early with the other apps that updated successfully, but they pulled down the last 2-4kB after a few seconds of what appeared to be a lag.

Never had any issues downloading and installing until lately, so I'm kind of stumped...maybe a bug with the checksum on the download?

As an update as I'm writing this, it seems that Mnemosyne and Stellarium downloaded with no issues - I was trying the update downloads again so I could get the error messages for each app, and those apps so far have seemed to finally download and install the update. I guess I can keep trying the update for the remaining two until it hopefully works, but I'm still leaving this post as a record of sorts in case it doesn't eventually work.

Thanks,
/r,
- Justin B.

- Justin

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Different

Your issue is different. It's often due to a badly working software firewall. You're not using ESET are you?

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AHinMaine
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Was getting this as well...

Found this thread when I noticed I was getting the same error reported here for my 12b2 platform install.

After dropping the firewall and poking at it with wireshark, netmon, and procmon, it didn't even look like PA was attempting to make a network connection. In Options under the Connection tab, I had set it to direct mode a while back. This was working previously, but I switched it back to default of automatic and everything started working again.

By 'working previously' I mean that PA install (synced via dropbox) was working on my previous laptop running 32-bit Windows 7 as well as my win7 x86 vm. However, I was recently assigned a new laptop with win7 x64 and I'm fairly certain this corresponds with me having this problem.

Andy

kapoor909
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Same error here...

I get errors like:

Download Error: Reget Error on file Outdated download link removed

I get same error for other few apps as well and that too, every time.

jimstaw
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Download error; redirection (302) for file

This is what I did to get past the following error with updater
Download error; redirection (302) for file
http://downloads.sourgeforce.net/portableapps/…paf.exe

Go to Windows search box and enter “Internet options” click the result Internet Options control panel

In the dialog that opens click on the Advanced tab
Scroll down the “Settings” list to Security and uncheck the following option
Warn if changing between secure and not secure mode

sfo
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Error (302) Thank you!

This error recurred for most of the potential updates for more than a month. I found your solution, which solved the problem.

I suggest including this solution on the support page for the platform.

Thank you jimstaw, and thank you Portable Apps for your valued service and apps.

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