Greetings; I am using Portable TeamViewerto do obligatory "free" tech support for family and a few friends. TV now allows me to resolve issues without the drive time and expense. My family is quite happy as their issues get resolved far faster than before.
I support a remote PC with XP, one with Vista and both have the free version of ZoneAlarm. The other night I was diagnosing an issue on the XP machine and ZoneAlarm's popup kept asking for permission to allow an application to access the Internet appeared. I've seen this and it's normal however I cannot access ZoneAlarm through TeamViewer. I had to call the user and ask them to do it for me. On rebooting, ZA started to launch the control center and has been doing that on every reboot. I am unable to do anything with ZA through TV so until I can go onsite, this appears during every reboot. I had the user close it for me and then tried to go into ZA to fix this. ZA does not appear to see me through a TV session. I have had no issues with any other application through TV. I can fully access ZA on the Vista machine. Has anyone else seen this? *Unfortunately, the license-free version of TV does not include any tech support and I can find no notes about this in their online tech support database.
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that even a util like ZA is on present systems of no particular use, the authors are probably aware of the fact that something or someone could stop their util work remotely and have done propper steps to make this as much difficult as they could implement.
Our support dpt is using TV often for supporting servers at customer site, but although TV uses just simple port 80 for out bound communication, the resulting actions do often later interfere with some local security measures. So on some systems we still have to use some permanently changing network password even the actual user is logged in. Security software is often not able to exactly recognise what is going on, but when it thinks that there is something going on in the system what is not quite usual, it will try to block it or stop somehow. This simply how the heuristic estimation of threads works.
I assume therefore, that in your example this is something like that, ZA does somehow notice that outgoing calls to port 80 are not for browsing internet and ZA will not allow to be operated by some 'virtual user'.
Other thing known that will definitely interfere with TV is the UAC of Vista. It needs be disabled otherwise also here the results are unpredictable.
Otto Sykora
Basel, Switzerland
I know this is a very old article but for all those who got here from Google (including me) and yourself if you still haven't figured it out, I worked out how to fix it.
Steps:
- Get the person whose computer it is to open up "ZoneAlarm Control Center".
- On the left panel go to "Overview" and select "Preferences" from the list
- Under the "General" heading untick the box "Protect the ZoneAlarm client"
After that it should be fixed, those accessing the computer from TeamViewer now have control over ZoneAlarm.