Support

If you're looking for some help with our platform, one of our apps, packaging apps yourself, or portable software in general, you've come to the right place. In addition to the common questions below, you can Search our Website for information about your specific question. You can also make posts in our Community Forums and use our Live Chat.

PortableApps.com Platform Issues

For questions with the PortableApps.com Platform's installation and use

There is also a PortableApps.com Platform Support Forum

Portable App Issues

General information about installing, updating, and uninstalling all our apps

AntiVirus Scans of Apps

All of our apps under 200MB are scanned in 60+ antivirus engines using an online scanner like VirusTotal. Our larger apps exceeding 200MB are scanned locally using Windows Defender, ClamAV, and at least one free/commercial antivirus engine (AVG, Avast, etc) before release. Smaller apps with online antivirus results will link to these results from their app homepages. Larger apps will link to this explanation.

AntiVirus and AntiSpyware False Positives

Some false positive reports occasionally pop up in different antivirus products in conjunction with software. This is partially due to the compression and portablization techniques used but mostly due to a failure of some antivirus companies to bad virus definition updates or questionable heuristics detections. If you encounter a false positive, please test the file in another antivirus product before reporting the issue to us in the forums to ensure that it's not an error in their software. Several companies make available online scanners for individual files, so you won't even have to install software (VirusTotal, MetaDefender, Jotti). Note that these online scanners use dozens of antivirus engines and will generally show false positives in a few of them. You can also use ClamWin Portable. Thanks for your help.

App-Specific Support

Application Main Page Support Page Support Forum
7-Zip Portable Main Page Support Forum
AbiWord Portable Main Page Support Forum
Audacity Portable Main Page Support Forum
ClamWin Portable Main Page Support Forum
FileZilla Portable Main Page Support Forum
GIMP Portable Main Page Support Forum
GnuCash Portable Main Page Support Forum*
Google Chrome Portable Main Page Support Forum*
KeePass Portable Main Page Support Forum
KompoZer Portable Main Page Support Forum
LibreOffice Portable Main Page Support Forum
Miranda IM Portable Main Page Support Forum
Mozilla Firefox, Portable Edition Main Page Support Forum
Mozilla Sunbird, Portable Edition Main Page Support Forum
Mozilla Thunderbird, Portable Edition Main Page Support Forum
NVU Portable Main Page Support Forum
OpenOffice.org Portable Main Page Support Forum
Pidgin Portable Main Page Support Forum
PortableApps.com Suite Main Page Support Forum
PuTTY Portable Main Page Support Forum
SeaMonkey Portable Main Page Support Forum*
Sudoku Portable Main Page Support Forum
Toucan Main Page Support Forum
VLC Portable Main Page Support Forum