Support

If you're looking for some help with our platform, one of our apps, packaging apps yourself, or portable software in general, you've come to the right place. In addition to the common questions below, you can Search our Website for information about your specific question. You can also make posts in our Community Forums.

PortableApps.com Platform Issues

For questions with the PortableApps.com Platform's installation and use

There is also a PortableApps.com Platform Support Forum

Portable App Issues

General information about installing, updating, and uninstalling all our apps

AntiVirus Scans of Apps and False Positives

All of our apps are scanned for viruses before release. Nearly all apps are scanned online using VirusTotal using dozens of antivirus engines. On each app's homepage, you can click the Antivirus Scan link below the download button to link to its results. For apps above VirusTotal's 650MB limit, we scan the files locally using Microsoft Defender Antivirus, ClamAV, and at least one other commercial antivirus engine. For these files, the Antivirus Scan link on the app's homepage will link here.

Some false positive reports occasionally pop up in different antivirus products in conjunction with software. This is partially due to the compression and portablization techniques used but mostly due to a failure of some antivirus companies to bad virus definition updates or questionable heuristics detections. If you encounter a false positive, please test the file in another antivirus product before reporting the issue to us in the forums to ensure that it's not an error in their software. Several companies make available online scanners for individual files, so you won't even have to install software (VirusTotal, MetaDefender, Jotti). Note that these online scanners use dozens of antivirus engines and will generally show false positives in a few of them. False positives in engines like Jiangmin, Bkav, Qihoo, and Trapmine can safely be ignored. You can also use ClamWin Portable or Emsisoft Portable to scan on the go. Thanks for your help.

App-Specific Support

Application Main Page Support Page Support Forum
7-Zip Portable Main Page Support Forum
AbiWord Portable Main Page Support Forum
Audacity Portable Main Page Support Forum
ClamWin Portable Main Page Support Forum
FileZilla Portable Main Page Support Forum
GIMP Portable Main Page Support Forum
GnuCash Portable Main Page Support Forum*
Google Chrome Portable Main Page Support Forum*
KeePass Portable Main Page Support Forum
KompoZer Portable Main Page Support Forum
LibreOffice Portable Main Page Support Forum
Miranda IM Portable Main Page Support Forum
Mozilla Firefox, Portable Edition Main Page Support Forum
Mozilla Sunbird, Portable Edition Main Page Support Forum
Mozilla Thunderbird, Portable Edition Main Page Support Forum
NVU Portable Main Page Support Forum
OpenOffice.org Portable Main Page Support Forum
Pidgin Portable Main Page Support Forum
PortableApps.com Suite Main Page Support Forum
PuTTY Portable Main Page Support Forum
SeaMonkey Portable Main Page Support Forum*
Sudoku Portable Main Page Support Forum
Toucan Main Page Support Forum
VLC Portable Main Page Support Forum