I accidentally, took out from my computer my memory stick not knowing Thunderbird was still running.
Since then, I have not been able to open Thunderbird. The error message is as follows:
Thunderbird.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
For more information about the error, click here: -
Error Signature
EventType: InPageError P1: c0000185 P2: 00000002
The following files will be included in this error report:
C:\DOCUME-1\Julie\LOCALS-1\Temp\WEded2.diroo\Thunderbird.exe.mdmp
C:\DOCUME-1\Julie\LOCALS-1\Temp\WEded2.diroo\appcompat.txt
The message also gives the open to Debug - which doesn't work.
Can anyone help me fix this problem?
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tried to reinstall the TB over the old installation?
Otto Sykora
Basel, Switzerland
If I reinstall the program will I lose all of my emails and address book?
Don't delete anything. Install T-bird again into your present location. This is how it's also updated, installing a newer version over the older. It only installs the program files. Your settings and personal files shouldn't be affected. See here, under upgrade, I think this is applicable.
https://portableapps.com/support/thunderbird_portable#upgrading
It still won't open and has the same error message.
I guess your profile is messed up.
How many accounts do you have?
The easiest way I can think of is makong a backup copy of you thunderbirdPortable folder and start anew. Make the backup, delete the /Data folder and set up your accounts again. Then you can copy your old emails back and it should be working.
"What about Love?" - "Overrated. Biochemically no different than eating large quantities of chocolate." - Al Pacino in The Devils Advocate