A good proportion of the time that I start or load the platform, the explorer.exe Windows shell process stops working. As in, desktop icons disappear, and the desktop stops responding to mouse clicks. I can kill the process and start a new one and all is fine again. I haven't been able to pin down exact circumstances why this happens sometimes but not others. What steps should I take to help find what is causing the issue?
I did a search, but found nothing.
BTW, the "Known Issues" link on the platform support page is dead.
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