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user name and password combination not accepted with new install

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Exonoesis
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user name and password combination not accepted with new install

After doing a new install of Thunderbird my user name and password combination is not accepted for three different e-mail accounts. I have checked and rechecked the spelling and I know it is not the servers because the install of Thunderbird on the SSD in the computer works fine with the same accounts.

Abraxian
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What Versions and 'Types' of Thunderbird Are You Using?

Not clear from the information you have given what versions and types (portable or full-install type) of Thunderbird you are using. So I take it that the TB you have on SSD is a "full install" type, is that correct? If so what version is it?

Your so-called "new install" of TB is what, PortableApps type? And, if so, what version is it?

Use Portable Apps on both Flash Drive and HDD/SSD.

Exonoesis
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Thanks for the reply.

Thanks for the reply.

I am using 52.9.1 (32-bit) full install on the computer and 60.0 (32-bit) portable on the external drive. PortableApps.com version is 15.0.2

Abraxian
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Maybe the Different Versions is the Problem

I don't know directly how to solve your problem. However, you should know that 60.0 is a major revision of Thunderbird (based on Firefox (FF) Quantum which was also a major revision of FF released not all that long ago). Part of the revision, applicable to both apps, was that security oriented management of databases changed. Namely they were handled by different files. In pre-60.0 versions of TB (and pre-Quantum FF) this was managed by the files cert8.db and key3.db. (There may have been other, associated, files implicated with this change, I'm not sure you would need to research if you were interested).

However, in TB 60.0 (and FF Quantum) the files that now controlled the security features changed to cert9.db and key4.db -- again there might associated files also implicated in this change. Now comes the rub. It depends on how you did the 'install' of 60.0 -- did you 'install' it over the top of an earlier version of (PortApps) TB, or was it really a totally fresh 'install'. And if it was a totally fresh 'install' then how did you create the data in your profile. Did you copy over the profile from the fully installed older version of TB, or did you start by just letting TB auto-create the profile data and build up from there.

On mozillaZine forums when FF Quantum was released the consensus of opinion there was that it was best to do a completely fresh install of Quantum and build up from there. (There were a few dissenting opinions expressed, but not many.) My feeling with TB 60.0 (PortApps, or even fully installed) is that this is the best way to proceed -- do a completely fresh install and (newly) build up from there, adding your email accounts anew and then configuring to suit your own preferences.

I did post a thread in this PortApps forum asking if it was okay to 'install' 60.0 over the top of an older version of PortApps TB and John Haller said yes this is okay, standard practise. I tried that and things seemed to be working fine. However, in the end I decided that discretion was the better part of valour and did a completely fresh 'install' and build up from there -- in that way I know there are no traps waiting to be sprung because of the way the 'install' was done and wherefrom, and how, the profile got created. So I would say, do a complete fresh 'install' of TB 60.0 and build it up from there -- doesn't take long TB is pretty good at automatically sorting out the setup of the email accounts and configuring isn't exactly difficult either.

Something else to consider is the fresh 'install' of PortApps TB 52.9.1 (and with it launched once to just get it to auto-create a bare profile) runs at 101MB, 379 files and 58 folders . PortApps TB 60.0 runs at 146MB, 202 files and 45 folders. That strikes me as a signpost that there are significant changes, and another reason to do a completely fresh 'install' and build up anew.

I'm surprised that you use a fully installed TB and a PortApps type TB. I only use the PortApps type and it functions in every way as I would expect it to do -- no need for the fully installed type at all. The only Windows setting that I had to make it function properly with Windows was to associate the .eml filetype with the PortApps TB.

If you do decide to do a totally fresh install and build up from new it would be interesting if you posted your results up here (I would be interested). If that is what you have already done then I'm out of suggestions on how to proceed to solve the problem. I would though think that if that is what you've done then you be better to ask at mozillaZine forums as you're more likely to get folks there with a lot of experience of TB that may be able to point you to a solution. (I think that John Haller's intention for this forum is to deal strictly with problems with PortApps as a package and not to, or at least have minimal focus on, dealing with particular app problems, configuration and such like, that really don't have direct connections to an app as a PortApp package.)

http://forums.mozillazine.org/index.php

Hope this helps in some way.

Use Portable Apps on both Flash Drive and HDD/SSD.

Exonoesis
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Thanks for the reply.

Thanks for the reply.

It was a fresh install and I let 'TB auto-create the profile data and build up from there".

The problem is now fixed. Instead of using the e-mail configuration box that comes up automatically when you start TB after a new install I went into Account Settings and accessed it that way and it asked me to confirm a security exception and it worked.

Abraxian
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Glad You Got It Working

And glad that the issue wasn't what I thought it was. That said I still think it good to start from scratch on a major revision. Broke that rule myself on first 'install' of PortApps TB 60.0 but paranoia struck and then did total fresh 'install'. My only gripe with 60.0 was that it broke FireTray addon, wouldn't let me install it. But I worked out a solution to this and can now still minimise TB to the System Tray without using FireTray. So, in all, very happy with 60.0.

Use Portable Apps on both Flash Drive and HDD/SSD.

gmbudwrench
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I've learned the hard way

But before updating any app to the next major version, like Firefox and Thunderbird, I created a zipped copy and have that ready to fall back on, should I have an issue with an update.

Abraxian
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That's What I Do Too

Excellent habit to have.

Use Portable Apps on both Flash Drive and HDD/SSD.

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