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Firefox new version crash

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Evy
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Last seen: 8 months 1 week ago
Joined: 2020-07-29 17:02
Firefox new version crash
AdapterDeviceID: 0x0641
AdapterDriverVersion: 21.21.13.4201
AdapterSubsysID: 00000000
AdapterVendorID: 0x10de
Add-ons: %40contain-facebook:2.1.2,keefox%40chris.tomlinson:3.6.27,light_plugin_B29D4AD94F82454BBC9215BCBD7E80AE%40kaspersky.com:30.390.42.0,private-relay%40firefox.com:1.5.0,simple-translate%40sienori:2.4.0,uBlock0%40raymondhill.net:1.32.4,%7B529b261b-df0b-4e3b-bf42-07b462da0ee8%7D:13.15.1.2,%7B73a6fe31-595d-460b-a920-fcc0f8843232%7D:11.2,%7Be58d3966-3d76-4cd9-8552-1582fbc800c1%7D:1.1.0,doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:18.2.0,default-theme%40mozilla.org:1.1,google%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.1,mercadolivre%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1
AvailablePageFile: 3538706432
AvailablePhysicalMemory: 1362087936
AvailableVirtualMemory: 138535580676096
BIOS_Manufacturer: Desenvolvida para Positivo Informatica SA
BreakpadReserveAddress: 965944213504
BreakpadReserveSize: 83886080
BuildID: 20210118153634
CPUMicrocodeVersion: 0xa0c
ContentSandboxCapable: 1
ContentSandboxLevel: 6
CrashTime: 1611784066
DOMIPCEnabled: 1
EventLoopNestingLevel: 1
ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.focus-visible.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,fission.autostart,image.avif.enabled,media.videocontrols.picture-in-picture.allow-multiple,print.tab_modal.enabled,dom.input_events.beforeinput.enabled,dom.forms.inputmode,network.preload,dom.webgpu.enabled,privacy.webrtc.globalMuteToggles
FramePoisonBase: 9223372036600889344
FramePoisonSize: 65536
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
InstallTime: 1611784000
LauncherProcessState: 0
MemoryErrorCorrection: None
ModuleSignatureInfo: {"Microsoft Corporation":["ucrtbase.dll"],"Microsoft Windows":["kernel32.dll","ntdll.dll"],"Mozilla Corporation":["xul.dll","nss3.dll"]}
Notes: FP(D00-L1000-W00001000-T000) 
DWrite? DWrite+ WR? WR- OMTP? OMTP- 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
StartupCrash: 0
StartupTime: 1611784000
SystemMemoryUsePercentage: 68
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210118153634","version":"85.0","vendor":"Mozilla","displayVersion":"85.0","platformVersion":"85.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4095,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"6.3","locale":"pt-BR","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":9600},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA GeForce 9400 GT ","vendorID":"0x10de","deviceID":"0x0641","subsysID":"00000000","RAM":1024,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVendor":null,"driverVersion":"21.21.13.4201","driverDate":"11-14-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"denied"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"denied"},"openglCompositing":{"status":"unused"},"advancedLayers":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":40960,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Kaspersky Security Cloud"],"antispyware":["Kaspersky Security Cloud"],"firewall":["Firewall do Windows"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":5,"fissionEnabled":false,"telemetryEnabled":false,"locale":"pt-BR","intl":{"requestedLocales":["pt-BR"],"availableLocales":["pt-BR","en-US"],"appLocales":["pt-BR","en-US"],"systemLocales":["pt-BR","pt-PT"],"regionalPrefsLocales":["pt-BR"],"acceptLanguages":["pt-BR","pt","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"BR","browser.search.widget.inNavBar":true,"browser.startup.homepage":"","dom.ipc.processCount":5,"general.smoothScroll":false,"privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":16508},"addons":{"activeAddons":{"@contain-facebook":{"version":"2.1.2","scope":1,"type":"extension","updateDay":18534,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"O Facebook Container isola sua atividade no Facebook do resto da sua atividade na web para impedir q","name":"Facebook Container","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18206,"signedState":2},"light_plugin_B29D4AD94F82454BBC9215BCBD7E80AE@kaspersky.com":{"version":"30.390.42.0","scope":1,"type":"extension","updateDay":18538,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Sua proteção na Internet com a extensão da Kaspersky","name":"Proteção Kaspersky","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18538,"signedState":2},"{e58d3966-3d76-4cd9-8552-1582fbc800c1}":{"version":"1.1.0","scope":1,"type":"extension","updateDay":18547,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Save time by asking Buster to solve captchas for you.","name":"Buster: Captcha Solver for Humans","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18332,"signedState":2},"keefox@chris.tomlinson":{"version":"3.6.27","scope":1,"type":"extension","updateDay":18591,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Kee adds private, secure and easy password management features which save time and keep your private","name":"Kee - Password Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17655,"signedState":2},"{529b261b-df0b-4e3b-bf42-07b462da0ee8}":{"version":"13.15.1.2","scope":1,"type":"extension","updateDay":18633,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Não perca tempo com conformidades. Universal Bypass circunvent encurtadores de links irritantes.","name":"Universal Bypass","userDisabled":false,"appDisabled":false,"foreignInstall":true,"hasBinaryComponents":false,"installDay":18409,"signedState":2},"uBlock0@raymondhill.net":{"version":"1.32.4","scope":1,"type":"extension","updateDay":18633,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finalmente, um bloqueador eficiente. Com baixo uso de memória e CPU.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17664,"signedState":2},"private-relay@firefox.com":{"version":"1.5.0","scope":1,"type":"extension","updateDay":18635,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Relay makes it easy to create email aliases that forward to your real inbox. Use it to prote","name":"Firefox Relay","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18399,"signedState":2},"simple-translate@sienori":{"version":"2.4.0","scope":1,"type":"extension","updateDay":18639,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Tradução rápida do texto selecionado na página. No popup da barra de ferramentas, você pode traduzir","name":"Tradução simples","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17656,"signedState":2},"webcompat@mozilla.org":{"version":"18.2.0","scope":1,"type":"extension","updateDay":18645,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17060},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18645,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17393},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18645,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17606},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18645,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18269},"{73a6fe31-595d-460b-a920-fcc0f8843232}":{"version":"11.2","scope":1,"type":"extension","updateDay":18654,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Maximum protection for your browser: NoScript allows active content only for trusted domains of your","name":"NoScript","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17664,"signedState":2}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Um tema com o esquema de cores do sistema operacional.","name":"Padrão","userDisabled":false,"appDisabled":false,"version":"1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18587,"updateDay":18587},"activePlugins":[],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.1582.2","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1683348-rollout-tab-modal-print-ui-roll-out-release-84-85":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"56188642-b622-4b73-a000-ff638758d11b"},"rollout-increasing-normandy-skew-out-changes-from-15-m-release-73-75-bug-1616898":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"b0ca1989-77d6-483f-baa0-be0152ec5755"},"rollout-monitor-v2-1505837":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"__NO_ENROLLMENT_ID__"}}}
TelemetrySessionId: 9fb62997-ca12-4100-a15f-9fd02f485d54
ThreadIdNameMapping: 5000:"IPC I/O Parent",9320:"Timer",3364:"Link Monitor #1",9808:"Socket Thread",5580:"Permission",7224:"JS Helper",776:"JS Watchdog",7824:"JS Helper",2744:"VsyncIOThread",9652:"IPC Launch",208:"WindowsVsyncThread",3948:"Compositor",732:"ImageIO",8048:"IPDL Background",4140:"TRR Background",7400:"Cache2 I/O",10072:"Cookie",4592:"Worker Launcher",9280:"DOM Worker",8152:"StreamTrans #3",9672:"QuotaManager IO",8612:"ImageBridgeChld",7724:"GMPThread",9988:"COM MTA",5448:"ProcessHangMon",9620:"BackgroundThreadPool #2",672:"ProxyResolution",6624:"URL Classifier",7816:"Cache I/O",6248:"DNS Resolver #1",10200:"DNS Resolver #2",9812:"HTML5 Parser",5880:"DNS Resolver #3",3032:"DNS Resolver #4",8260:"Untrusted Modules",3068:"DOM Worker",10036:"mozStorage #1",6864:"TaskController Thread #1",9208:"TaskController Thread #0",6860:"DOM Worker",4756:"PlayEventSound",6292:"mozStorage #2",6224:"mozStorage #3",7336:"mozStorage #4",5340:"DOM Worker",4000:"localStorage DB",4216:"localStorage DB",5604:"IndexedDB #11",9668:"IndexedDB #15",6740:"BgIOThreadPool #9",8964:"mozStorage #5",3084:"mozStorage #6",8608:"mozStorage #7",4548:"StreamTrans #11",4924:"ExtensionProtocolHandler",6756:"SSL Cert #2",5020:"Font Loader",10224:"DOMCacheThread",
Throttleable: 1
TotalPageFile: 7515394048
TotalPhysicalMemory: 4294168576
TotalVirtualMemory: 140737488224256
URL: https://www.youtube.com/?gl=BR&tab=w1
UptimeTS: 179.0625388
Vendor: Mozilla
Version: 85.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 Provedor de Serviço de TCPv6 de RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Provedor de Serviço de TCP de RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Provedor de Serviço de UDPv6 de RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Provedor de Serviço de UDP de RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
useragent_locale: pt-BR

Este relatório também contém informações técnicas sobre o estado do aplicativo quando travou.

[moved to a new topic by mod JTH]

John T. Haller
John T. Haller's picture
Online
Last seen: 14 min 32 sec ago
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Joined: 2005-11-28 22:21
Safe Mode

It's likely one of your addons is causing an issue, please try starting it in safe mode, disable them all, then enable them one at a time to determine it. You can start it in safe mode by running FirefoxPortable.exe from the command line with the -safe-mode switch. Or you can copy the FirefoxPortable.ini file from the FirefoxPortable\Other\Source directory to the FirefoxPortable directory and edit the AdditionalParameters line to read: AdditionalParameters=-safe-mode

Sometimes, the impossible can become possible, if you're awesome!

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