General Support Guidelines for Most Portable Apps
Many of the most common issues that arise when using portable apps are addressed here. Please read through the various topics to see if any of them address your question. If none of them do, and you can't find the information in a search of this website or the web, you can also post a question in the support forums.
Please note that these instructions only apply to applications packaged in PortableApps.com Format and published by PortableApps.com. In all examples, AppName Portable refers to the name of the application you downloaded and x.x refers to its version number.
Portable App Issues
- Downloading a Portable App
- Installing a Portable App
- Using a Portable App
- Upgrading a Portable App
- Uninstalling a Portable App
PortableApps.com Platform - The easiest way to download new portable apps is to use the PortableApps.com Platform's built-in App Store. Just click Apps from the PortableApps.com Menu and select Get More Apps. From there, you can view apps by Category, Alphabetically, Recently Updated or New Releases
Standalone - To download apps directly from PortableApps.com without our platform, just click the Download button from the application's page. You'll see a SourceForge download page that automatically selects a download server close to you and redirects you to the download. (If you're using Internet Explorer, you may need to click the direct download link on this page. It appears as "If you are experiencing problems with the download please use this direct link" on the SourceForge page.) When you download the file, save it to a location you can easily find later like your Desktop or Downloads folder.
The easiest way to install an app is to use the PortableApps.com Platform's built-in app store as described above in Downloading a Portable App, as downloading and installing are done automatically in one operation. You can also install apps without the app store and even without our platform...
PortableApps.com Platform Manual Installation - To install a portable app to the PortableApps.com Platform, just click Apps and then Install a New App. In the window that comes up, click the Install button. Then, browse to the AppNamePortable_x.x.paf.exe file you downloaded and select it. Now, follow the on-screen prompts if there are any. The Platform takes care of letting the installer know where to install to.
Standalone Installation - To install a portable app by itself, or manually, just browse to the location of the AppNamePortable_x.x.paf.exe file you downloaded. Double-click the file to start the installation. Follow the on-screen prompts and select the location you'd like to install to. If the installer detects an existing PortableApps directory on one of your attached drives or within your USERPROFILE folder, it will automatically select that. Otherwise, the current directory will be selected by default. Within the directory you select, an AppNamePortable directory will be created containing the portable app. Note that installing to the C:\Program Files or equivalent is not supported.
If you're using the PortableApps.com Platform, to start your portable app, just click its icon within the menu.
If you're running it standalone, browse to the directory you installed the AppNamePortable directory you installed to and then double-click the AppNamePortable.exe file. Then, just use the app as you'd use the regular version.
While using portable software, there are a couple of things to keep in mind:
- Stay Safe - When using portable apps, it's always a good idea to practice Safe Portable App-ing.
- Removing Your Drive - When you're done, close all your portable apps and the PortableApps.com Platform. Then select the 'Safely remove [device]' option from the icon in the system tray (or just click Eject in the PortableApps.com Platform). If you remove the drive while it is in use, you could corrupt your apps and lose your data.
PortableApps.com Platform Updater - To upgrade your apps using the platform's built-in updater, just select Help and then Check for Updates. The platform will inform you what apps are out of date and offer to automatically download and install the updated versions.
PortableApps.com Platform Manual - To upgrade a portable app from the PortableApps.com Platform manually, first, make sure the app isn't open. Then, click Apps and then Install a New App. In the window that comes up, click the Install button. Then, browse to the AppNamePortable_x.x.paf.exe file you downloaded and select it. Now, follow the on-screen prompts if there are any. The Platform takes care of letting the installer know where to install to. All of your current settings and data will be preserved.
Standalone - To upgrade a portable app manually without the PortableApps.com Platform, just browse to the location of the AppNamePortable_x.x.paf.exe file you downloaded. Double-click the file to start the installation. Follow the on-screen prompts and select the location you'd like to install to. For upgrades, you should select the parent directory of the AppNamePortable directory in which the app is currently installed. For example, if the app is within X:\PortableApps\AppNamePortable, you'd want to select the X:\PortableApps directory in the Browse Folder window. After clicking OK, it should show X:\PortableApps\AppNamePortable. All of your current settings and data will be preserved.
Unlike traditional apps, a portable app isn't 'installed' with an entry in Add/Remove programs, so uninstallation is quick and easy.
PortableApps.com Platform - Just right-click on the app select Uninstall.
Standalone - Delete the AppNamePortable folder to completely remove the app and all its settings.