Are any folks out there using LibreOffice 7.5.0 on Windows 7, 8.0, or 8.1 successfully? It crashes with an error in kernelbase.dll while starting up on both our 32-bit and 64-bit Win 7, 8, and 8.1 test virtual machines. This is what's preventing our 7.5.0 release.
Typical crash:
Problem signature: Problem Event Name: APPCRASH Application Name: soffice.bin Application Version: 7.5.0.3 Application Timestamp: 63d2f6e3 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.24545 Fault Module Timestamp: 5e0eb7f5 Exception Code: 00000000 Exception Offset: 0000c5af OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: c467 Additional Information 2: c467215eaf9dc260ce188f05d59dfd95 Additional Information 3: f26b Additional Information 4: f26b6b07e1d6d54e5bf6c0d700abd2d2 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
This occurs on Windows 7, 8, and 8.1 even with Update for Universal C Runtime in Windows manually installed. The LibreOffice local installer attempts to install this as well but doesn't always succeed.
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Hi John,
I asked on Windows 7 Forums and also at OpenOffice Forums. Have one response so far at Windows 7 Forums:
https://www.sevenforums.com/software/428222-libreoffice-7-5-0-windows-7-...
Use Portable Apps on both Flash Drive and HDD/SSD.
I've confirmed that LibreOffice 7.5.0 fails to run on clean, fully updated Windows 7, 8, or 8.1, either 32-bit and 64-bit, while running as a guest in either VirtualBox 6.1.42 or 7.0.6, on either an Intel or AMD-based system. Even if you install the required Universal C runtime ahead of time. It also crashes in safe mode. Took about 10 hours to work through all of that and a bunch of possible workarounds.
I've tested the current 7.5.1 RC build and that does work in all above cases without issue. So it appears there is an issue with 7.5.0 on legacy Windows systems. I'm awaiting release schedule details on whether to push 7.4.5 to our Fresh channel in the meantime or wait for 7.5.0 and push that.
Sometimes, the impossible can become possible, if you're awesome!
Hi John,
Got a response on OpenOffice Forums with one user reporting that 7.5.0 is running fine on his Windows 8. Has me kind of thinking if the issue is actually because you are doing your tests in a virtual machine.
https://forum.openoffice.org/en/forum/viewtopic.php?p=534846#p534846
Use Portable Apps on both Flash Drive and HDD/SSD.
There are other reports of the 32-bit version being broken on Windows 7/8 in bugtracker from folks not using VMs. So, at least we know it's not VM-specific.
Sometimes, the impossible can become possible, if you're awesome!
Hi John,
I use the winPenPack's build of LibreOffice 7.5.0.3 - 64 bit, on Windows 7 SP1 and it works perfectly.
I have manually updated a previous installation of wPP's LibreOffice x64.
How To Update:
1. I have extracted the LibreOffice 7.5.0.3 installer with UniversalExtractor2 Portable (Bioruebe version) and updated the '\X-LibreOffice\Bin\LibreOffice 7' folder
2. I have moved Visual C++ Runtime Environment https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist... (extracted folder: System64) to folder '\X-LibreOffice\Bin\LibreOffice 7\program'
3. I have replaced the new folder Fonts (from extracted installer) to '\X-LibreOffice\Lib\Fonts'.
4. I have updated JRE (Java Runtime Environment) to ver. 1.8.0 Build 361 then, after launch of X-LibreOffice, go to:
--> Tools --> Options --> Advanced, select 'Oracle Corporation 1.8.0_361' (confirm path of 'C:\PortableApps\X-LibreOffice\Lib\Java' --> Apply and press 'OK'
5. finally I have launch again the wrapper 'X-LibreOffice.exe'
b.t.w.
Visual C++ Runtime Environment (rel. 14.34.31931.0) greatly increases the startup speed of X-LibreOffice.
It's a 32-bit build issue apparently. At least according to their bugtracker reports. But it doesn't affect all machines for some reason. So, we're sticking with skipping 7.5.0 to ensure all folks can access it. We'll be bundling the C++ runtimes as always as well.
Sometimes, the impossible can become possible, if you're awesome!
I've tried (last night after midnight) to install (a sandboxed) LO 32 bit on a Windows 7 SP1 x64 machine, and have encountered that same KB2999226 issue. Was planning to make more tests on an x86 machine today, but… busy, aboulia, car, etc.
My question is: Will the KB2999226 update be required when installing newer LO versions? Does the 7.5.1 RC work without it?
“All these years that I had spent in the service of mankind brought me nothing but insults and humiliation.”
― Nikola Tesla ―
“I'm such an open book, but you shall read between the lines.”
― Neo Buddha ―
It will be required. Installing it doesn't fix the 7.5.0 issue though.
Sometimes, the impossible can become possible, if you're awesome!
What I wanted to express (I'm tired), is that an App Notes thingy should be added to let people known.
“All these years that I had spent in the service of mankind brought me nothing but insults and humiliation.”
― Nikola Tesla ―
“I'm such an open book, but you shall read between the lines.”
― Neo Buddha ―
I'll be adding it to the app notes and I'm working on detecting it to alert users, too.
Sometimes, the impossible can become possible, if you're awesome!