SnDisk Cruzer Profile 1GB

welcome to the forums

honesty i've never even heard of or seen a Cruzer Profile before and i'm sure it's the same for most users here. why couldn't you get help from SanDisk? they're probably the only ones that can help you. i'm sure you can't reset it or get to your data short of taking it apart and doing something (would probably void any warranty) because the point of the fingerprint scanner is to keep other people from getting your data. i would think you would be able to send it in to sandisk if you could verify what data is on it. mby call them again and hope for a more helpful person.

Normally these fingerprint drives offer to scan more than one finger. And then also a password. That scandisk is not willing to help you to get around the protection is logical, else the protection would be worthless.

Logan is correct

Enter the password you created:

"You can also set up a backup password and a question/answer clue in case of a hardware problem or the unfortunate loss of your finger."

If you cannot remember it, or it is not your drive, I think you are screwed.

This may be why Sandisk can't help you.
Think about it, if we could tell you how to get past the security it wouldn't be very secure would it?

So, try to remember your password, try different cases, upper and lower, did you perhaps use a symbol for a letter.
What was your most likely question/answer clue?
Perhaps one you used at your email site or bank?

Good luck,
Tim
-