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Thunderbird NOT working after latest update to 15.0.1

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Last seen: 3 years 3 months ago
Joined: 2008-05-16 10:20
Thunderbird NOT working after latest update to 15.0.1


After carrying out the latest recommended update, I get the following error:

XUL Runner
Error: platform version '15.0' is not compatible with
minVersion >= 15.0.1

John T. Haller
John T. Haller's picture
Last seen: 5 hours 10 min ago
Joined: 2005-11-28 22:21
Profile Issue

This nearly always indicates profile corruption or an incompatible extension. I would first try re-installing right over the existing version. Then, try starting in safe mode (from the command line, start ThunderbirdPortable.exe with -safe-mode after it) and see if it will start and start troubleshooting extensions.

Sometimes, the impossible can become possible, if you're awesome!

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