LiveZilla

@malaise

as you did not explain what it is for, I tried to 'decode' from all that descriptions on their website what that might be.

So as I understand, it is kind of spyware, the main part runs on a webserver and helps the owner of that website to track and spy on the visitors of the particular website. The client spyware has to be placed on the users computer, so one can get all information from that computer more easy.

it is according to their website able to:

to include critical information such as:

Navigation history
Referral Information
Geo Location (Country,Region,City)
Landing page
Last active time
Time on site (for each page)
Number of visits
Number of pages visited
Screen resolution
Network name & ISP... and more

Q therefore: are you serious in asking for such spying instrument?

Not to be negative, but can you imagine how little time John would have left to develop the platform if he had to answer chat requests through LiveZilla every few minutes?

Amateurs........I wonder what would happen if all the amateurs of PortableApps stopped what they did

We already have live chat on IRC. It's an open standard that can be used with open source software including multiple portable apps that we publish. We also have a live chat right in the browser which is also open source and open to anyone. LiveZilla is simply unnecssary.

Additionally, our chat room is staffed 24/7 by a number of PortableApps.com developers, app packagers and advanced users. Calling them amateurs is both insulting and unwarranted. I'm definitely not the only one that can assist with development or help with questions. Heck, I'm not even the most knowledgeable when it comes to answering questions on the PA.c Launcher (that would be Chris Morgan and kAlug) or on many of the apps we package (that would be the packager for that specific app).

The only things I'm specifically needed on is business-oriented stuff, platform coding and project direction. And I am on IRC every day or every other day, I'm just generally not on when actively working on something else. Additional queries can be placed without issue in the forums.

As an aside, it would seem that this may be a duplicate account for you, which is forbidden by our forum guidelines. If this is the case, please acknowledge it here and we will merge it into your main account and simply issue a warning this time.

If a user can't give feedback using a forum or live chat, how do you suggest they do so?

As Gordcaswell stated there is an online one from the site itself.there are many online ones like mibbit and even freenode has a java client.

I understand the signing up for a forum bit as i have so many logins and passwords to remember i really dont want to add to them just to report a bug. but i also understand that a forum like this will allow others to know there are issues or a fix.

To avoid spam. To avoid abuse. To make sure we can ask a followup question so we don't get a lot of pointless "X DOESN'T WORK!!!!" bug reports. Etc. The chat room doesn't require any personal information to use. The forums merely require an email address from any public provider to signup so we can keep straight who is who and contact them outside the forum if needed for some reason. This isn't really complicated or unique.

Now, again, if you'd like, I can consolidate your usernames for you. Otherwise, we will have to look into other solutions. Creating multiple logins for no reason is bad form and against our forum guidelines.

Because you will generally find a solution to a problem quicker in a public area such as a forum or IRC as opposed to a one-on-one chat environment.

Nobody knows the ins and outs of every app or every issue that may arise, where posting it publicly allows a larger number of people holding a greater deal of knowledge between them to see the issue at hand and offer solutions.

Also, in the case of reporting actual bugs, it is better to have a public report of the issue and know it is there for multiple people to see than to provide it in one-on-one chat and hope it makes it further up the chain.

I don't understand your logic in the slightest.

• If you care about giving your feedback, you'll give it when it's as trivial as signing up. Or they can report it in the IRC channel.

• What is wrong with going to a public chat room? Do you not comprehend that we don't have the resources to deal privately with people, and even if we did it would generally produce an inferior experience? The ability to have multiple people chip in, and have the people who know what's what on a given subject tell you, is beneficial. If you've got something you don't want to be proclaimed generally, then you should probably be reconsidering it anyway.
• You don't need to download an IRC application. That's what the Live support chat page is for.

Your perception is that something like this adds to professionalism. Personally, I think the opposite and when a site pops up a live chat prompt at me, I leave. As already made very clear, this will not work here and you would wind up with a single user attempting to respond who would be less likely to be able to actually answer your question. As your question has been asked and answered, there is no reason to continue to ask it without responding to the multiple valid points raised by others.

Now, one final time, you have been caught abusing the multiple login policy of this site and refused several friendly offers to resolve it, including outright ignoring me asking you about it directly more than once. Do you wish to resolve it, or should we resolve it ourselves?

As much as I want to continue the discussion, as you are purposefully ignoring both Chris' and John's requests regarding your multiple usernames, I am no longer going to reply to you in any thread until you resolve the issue at hand, and I urge everyone else to do the same.