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Symantec identifying startportableapps.exe as a trojan FYI

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dinjier
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Symantec identifying startportableapps.exe as a trojan FYI

Dont know where to post this, but every time i try to install on the desktop, the startportableapps.exe file gets tagged and quarentined by symantec endpoint protection. I am in a small business network and dont control the software,and so cant exclude it, i won't be using this software any longer here.

Laylah
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Symantec identifying startportableapps.exe as a trojan FYI

Same here. This just happend today.

Any ideas?

Is it really a trojan? I downloaded directly from this page and previously, I didn't have any problem with it.

Regards,

j0nharris
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Joined: 2009-06-12 16:43
Symantec identifying startportableapps.exe as a trojan

Certainly it's not a Trojan; more likely a Symantec oops.
Short of Symantec removing it from their database, it would need to be excluded locally.

Dinjier -- you may want to see if you can get to the Symantec >> Configure >> File System Auto-Protect option.
I don't have full permissions, but, but I was able to get there.

From the file system auto-protect, I was able to turn on Exclude selected filed and folders, and then add the entire drive running portableapps.
After exiting Symantec, I was able to re-install just the PortalApps platform, which left my apps, docs, settings, etc. intact on the flash drive.

Hopefully, Symantec will resolve the situation from their end.

-J

bwt
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Submitted the file to

Submitted the file to symantec - got a fast automated responce from them
The file mentioned in the message is about 50 MB.
The defenitions update solved the problem.
----------------

filename: StartPortableApps.exe
machine: Machine
result: NAV is falsely identifying this file as a virus

Developer notes:
StartPortableApps.exe is falsely identified as malicious. To fix this problem, please follow the instruction at the end of this email message to install the latest available definitions. Then, restore this file from NAV Quarantine.

The sample(s) that you provided are not infected with a virus, worm, or Trojan, and do not contain malicious code. It appears to be a false identification. To solve the false identification problem, please follow the instruction at the end of this email message to download and install the latest RapidRelease definitions.
Downloading and Installing RapidRelease Definition Instructions:
1. Open your Web browser. If you are using a dial-up connection, connect to any Web site, such as: http://securityresponse.symantec.com/
2. Click this link to the ftp site: ftp://ftp.symantec.com/public/english_us_canada/antivirus_definitions/no.... If it does not go to the site (this could take a minute or so if you have a slow connection), copy and paste the address into the address bar of your Web browser and then press Enter.
3. When a download dialog box appears, save the file to the Windows desktop.
4. Double-click the downloaded file and follow the prompts.

Virus definition detail:

Sequence Number Greater Than: 96691
Defs Version: 110613b
Extended Version: 06/13/2009 rev.2

Should you have any questions about your submission, please contact
your regional technical support from the Symantec website and give them
the tracking number in the subject of this message.

horusofoz
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...

You could send the file to Symantec for them to check and once confirmed its not infected they will fix it in there next malware definitions. I had a quick look at there site myself but couldn't find how. I'm guessing there might be an option in the application to do this. Alternatively does someone want to link to the page.

PortableApps.com Advocate

Dh258
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Joined: 2009-06-12 19:10
Must have been in one of

Must have been in one of their recent updates, because this has never happened before and this program is far from a trojan.

dhartsoc
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Last seen: 6 years 7 months ago
Joined: 2008-11-12 10:18
It deleted

It deleted startportableapps.exe this morning.

jkibbey
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Last seen: 13 years 6 months ago
Joined: 2009-07-13 10:35
VIPRE Antivirus/Antispam

VIPRE Antivirus/Antispam is also picking it up as a trojan:

Threat: Trojan.Unclassified.gen
Category: Trojan
Severity: High Risk
Action: Quarantined

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